I wanted something that was bright and rechargeable. This is both. There 2 rechargeable areas to the leash. Between this leash being very bright and my reflective vest, we should be seen on early morning walks before the sun up.
We purchased two leashes about 2 years ago and but recently misplaced the charging cables. I was able to find replacement charging cables on the website. Recently I have purchased two matching collars but unfortunately one collar malfunctioned the first week. Customer service was able to quickly replace it. I get asked about my collars and leashes every night when walking my dogs. Awesome products!
We have 2 collars, one at least 5 years old or older, the other 3 years old. The collars are great and we get a lot of compliments and questions about them. But we need to brag mostly about the incredible customer service we received. We had a question about the older collar loosing light in one of the rows. We were hoping there was an easy fix. The relay we got was from Betty, stating a replacement would be sent. Because of the age, we didn't have the original order information and said we would gladly purchase another collar. Betty asked that we simply send her a picture of the collar. We did. Our new collar will arrive later this week. free of charge. In today's world it is wonderful to have a company that stands by their products and have such wonderful customer service. We just ordered 2 leashes to match our collars. Thank you Illumiseen and thank you Betty.
Brilliant, safe, well made, secure!!!!
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