Can’t attach my leash or put dog tags on it. This was my own fault as I did not look closely enough at it. I subsequently bought the collar version. Have not received it yet. Suggest you remove the word “collar” from the description.
There has been no response from my return inquiry. The collar got a split in the rubber/plastic a week after I cut it to fit.
No response from customer service on replacing it.
I am disappointed I can’t order them to Canada. Always order a couple when I am south in the winter.
This is an update to my review on 1/14/2021, Illumiseen (Betty) did respond to my email. Illumiseen certainly lived up to their guarantee. Betty quickly shipped a new collar after verifying my original purchase. She was very pleasant to deal with. As noted in my initial review, the collar is excellent. I enthusiastically recommend the Illumiseen collar and thank Betty for excellent customer service.
The collar was excellent. Sadly, after 10 months, the collar would not turn on after a full charge. It appears there is a defect with the on/off switch. I have sent several messages to Illumiseen to discuss their "Lifetime Guarantee" using their "Contact Us" page on their website. After over a week, I have not received a response. While the collar is very good, customer support is sorely lacking which is a significant issue given their "Lifetime Guarantee - No Catches" policy....not much good if you can't contact them (or maybe more accurately, they will not respond). I will be delighted to update this review if Illumiseen responds to this review. Otherwise, to potential purchasers, proceed with caution.
Extend the LED Belt with Max. 19.6" LIFETIME GUARANTEE – All Illumiseen products come with a Lifetime Guarantee. No catches.View full product details
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